Running even a single medical practice can be incredibly taxing, both for you and your employees. You’re trying to manage your time effectively while juggling electronic health records, and all the regulations they bring with them, not to mention keeping up with administrative tasks, trying to improve efficiency, dealing with no-shows, and trying to keep patients satisfied. It can get overwhelming fast, and many of these tasks are hardly doing anything to save or improve the lives of your patients.
As if these challenges weren’t enough, employee turnover in the healthcare field is high for both clinical and non-clinical employees alike. Employee burnout has become especially common with Covid-19, although the healthcare industry is also experiencing a boom that’s creating more jobs. The latter is good news for those looking to break into the industry, but turnover is extremely costly for HR managers and healthcare leaders. Naturally, all of these challenges multiply when you’re running multiple practices.
The price of running a small practice has become too much to bear for many healthcare providers, so there’s a trend for smaller practices to be combined into a single entity. One way you can make managing multiple practices easier is by changing the way your software solutions and computers communicate with each other over the network.
Traditional vs. Event-Driven Architecture
The traditional way computers interact over a network is via the request/response pattern. Essentially, a request is an action to be performed on a URL. A computer makes the request, and then the server it connects to provides an appropriate response. A simple request could be to move to a different web page on the site. The problem with request/response architecture, especially for large organizations dealing with big data sets, is that each system has to wait for a response from the other before any task can continue. Processes can be sped up significantly with event-driven architecture (EDA).
You may be asking, what is event driven architecture? Also called asynchronous communication, it allows for simple events and complex events alike to be carried out without having to wait for a response in between each step. In the event stream model, the event producer plays a similar role to the request and kick off an automated event stream. Multiple event producers can send out many types of event messages with different types of event consumers simultaneously responding to each one. Data is tracked across the entire stream of events as each specific task is completed. Here are a few ways event stream processing can benefit your medical practices.
Naturally, one of the greatest benefits of being able to simultaneously process multiple types of events is vastly improved efficiency. Information on patient appointments can be automatically updated, inventory is automatically tracked, orders for more supplies can be placed automatically, and your IT team can even be notified immediately if an unauthorized attempt to access your systems occurs.
Since everything in the event channel is automatically recorded, you’ll be able to easily collect and analyze any data you may need to improve operations. You can determine the event source for everything that happens, even if someone connected to your practice using an IoT device, and optimize your site for the devices that most commonly connect to it. You can also determine the reasons patients most commonly visit your practice to see if you need to specialize more in a certain area.
EDA isn’t just great for improving things within your own organization. It can also improve how you communicate with others who use it. If you have a practice that does physical therapy, for example, with patients who suffer joint or spinal cord injuries, or even paralysis, EDA can speed up communication with providers of wearable technology and other equipment that can help your patients.
Some exoskeleton companies now manufacture exosuits, or robot skeletons, specifically for helping patients regain their mobility. EDA can help you quickly reach these companies and process complex orders that would otherwise take a long period of time and even speed up processing for the highest priority equipment.
No matter how complicated your practices are, event-driven architecture and the real-time benefits it provides will make your organization more efficient and take considerable stress from your managers.