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Social media, IMs and email have become the go-to tools for connected work environments. However, phones are still one of the main sources of business communication. Phone calls are often the first source of contact with customers and the last line of communication against disputes. So choosing the right phone system can literally mean the difference between new and retained business.

This is where a cloud phone system can provide a valuable competitive advantage. Voice over IP (VoIP) based telephone platforms are hosted by a third-party and offer benefits over traditional phone systems. This article discusses the additional benefits that a cloud phone system can provide to streamline department-wide business operations.